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Open the timu4d Privacy Policy

timu4d sets out how we collect, use and protect the details connected with your account, device and payment activity in this Privacy Policy.

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REQUEST A RESPONSE

Browse Support Paths for Privacy Questions

A clear contact route helps you ask about the Privacy Policy without repeating your account history. When a request concerns a wallet record, phone verification or a device sign-in, we may ask for limited account details to locate the correct record. Do not send a password or full payment credentials. If you are in Denpasar, Yogyakarta or elsewhere in Indonesia, the same account-based privacy path applies where local law permits.

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Account privacy request

Use the account support path to ask what personal details we hold, why they are used, or which records relate to your sign-in. Include your registered phone number so we can match the request while avoiding passwords and complete wallet credentials.

Wallet record check

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, tell us the date, amount reference and wallet name shown in your account. We use those details to trace the record without asking you to disclose your wallet PIN.

Access correction path

For an incorrect phone number, duplicated profile detail or device record, request a correction through account support. We may first complete phone verification, then confirm the specific change before updating the Privacy Policy record attached to your account.

DATA HANDLING

Switch Through Your Privacy Controls

We keep this policy practical by linking each data purpose to an account action you recognise.

What we collect

We may receive your phone number, verification result, sign-in time, browser type and device signals when you open or use an account. Payment activity can add DANA, OVO, GoPay, QRIS, bank transfer or virtual account references to the account record.

Why we use it

Account details help us complete access steps, connect support replies to the right profile and check unusual sign-ins. Payment references help us match a status question, while device signals help us diagnose a session that stops before the lobby opens.

Cookies and sessions

Our browser session may use cookies or similar storage to keep sign-in state and remember necessary settings. You can adjust cookie controls in your browser, but blocking required storage may sign you out or prevent the account path from working.

Account security

Phone verification is used before account access when the step is required. We may compare sign-in and device signals to identify unusual activity, and we will not ask for your password, wallet PIN or complete payment secret during a privacy request.

How long we retain

We keep personal details and account records for the period needed to provide access, investigate security events, answer requests or meet legal duties. When a record is no longer needed for those purposes, our process removes or de-identifies it.

How to request changes

Ask through the account support path if you want access to your details, a correction, an explanation of use or deletion of eligible data. We may verify ownership first, then tell you what action is possible under local requirements.

Check Answers Before Opening Your Account

These Privacy Policy answers focus on the account steps Indonesian customers usually ask about before access. They explain the records created by phone verification, mobile sign-in and wallet activity, along with the route for asking questions or requesting a change. If your situation is not covered, use the account support path and include only the details needed to locate your record.

The timu4d Privacy Policy covers details supplied during account creation, phone verification, sign-in activity, device signals, cookies and payment references. It also explains how we use, retain, protect and change those records when access is provided where local law permits.

Phone verification helps connect an account to the correct contact detail before access and helps us respond to ownership questions. We may use the verification result for security checks, but we do not need your password or wallet PIN for a Privacy Policy request.

Yes. The Privacy Policy covers payment references linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. These records can help us check a status question, while the relevant payment provider remains responsible for its own processing.

We may record browser type, device signals, session times and technical events connected with account access. This helps us investigate sign-in interruptions or unusual activity on a mobile browser or desktop. We use these signals for access, security and support purposes.

You can ask through the account support path for access to personal details, an explanation of use or correction of an inaccurate record. We may verify your account first, and some records may remain when retention is required for security or legal reasons.

Use the account support path and describe whether your request concerns access, correction, deletion, cookies or a payment reference. Add your registered phone number when needed for matching, but never send a password, wallet PIN or complete payment credential.

You may request deletion of eligible details through account support. We first confirm ownership and assess whether the record is still needed for access, security, dispute handling or legal duties. Where local law permits, information no longer required is removed or de-identified.

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